Exchanges, Returns & Refunds
We want you and your little ones to be happy with your purchase. Here are your rights and how to use them.
Changing your mind within 7 days
You may cancel your purchase within 7 calendar days of receiving your order — or before it arrives — without giving a reason. This also applies to orders collected from the store. We then refund everything you paid, shipping included, and sending the item back is at our cost.
How to cancel
Email support@biglittlethings3d.com within that period with your order number. We confirm we have received your request and send you instructions to return the item through Correios at no cost to you — or, if you prefer, you can hand it in at our address in Belo Horizonte. Return the item with everything that came with it; the packaging does not need to be unopened.
Refunds
We refund everything you paid, items and shipping, to the payment method used for the purchase. For a card, we ask the card company to reverse the charge, and the credit appears on your statement according to your bank's timelines. For Pix, the amount goes back to the account it came from.
Damaged or defective items
If an item arrives damaged or develops a defect, let us know at support@biglittlethings3d.com within 90 days of receiving it — or, if the defect only shows with use, from when it appears — ideally with a photo. We resolve it within 30 days; if we cannot, you choose between an identical replacement, a refund of what you paid or a proportional price reduction. Shipping both ways is at our cost.
Contact us
For any question about exchanges and returns, email support@biglittlethings3d.com. We reply within 5 days.